Paratransit services provide accessible transportation for people with disabilities who cannot independently use regular public transit for some or all of their trips. Unlike fixed bus or subway routes, a paratransit service offers flexible, origin-to-destination travel designed around the mobility needs of eligible riders. Depending on the program, this may include wheelchair-accessible vehicles, additional assistance, or other accommodations.

Access-A-Ride Paratransit Service: Sentry’s Experience in NYC

Since 2021, Sentry has managed a $181 million broker contract supporting MTA New York City Transit’s Access-A-Ride program—the largest prime MBE contract in MTA history. Our technology and operations support thousands of paratransit trips every day. In 2023, Sentry was also awarded a second MTA Paratransit Rescue/Contingency contract.

This experience is part of a much larger operation. Founded in 2016, Sentry coordinates millions of trips annually across its contracts and works with more than 150 local transportation providers.

Our proprietary platform provides real-time GPS tracking, routing, scheduling, trip updates, and live monitoring, helping our team respond quickly when plans change.

Paratransit Services for Seniors and Riders With Mobility Needs

A reliable paratransit service is more than getting from one address to another. It’s part of a broader sphere of care.

Sentry provides various vehicle types: sedans, wheelchair-accessible vehicles, ambulettes, stretcher vans, and other transportation options based on individual needs. Door-to-door assistance and specialized driver training provide additional support for seniors and riders who need help during their journey.

By providing multilingual customer support, rigorous provider credentialing, driver background checks, drug testing, vehicle safety monitoring, and real-time issue resolution, Sentry focuses on the experience behind every trip.

Trusted Paratransit Service Partner

For organizations that need paratransit services, support for senior mobility programs, or solutions similar to PACE paratransit services, Sentry brings proven New York expertise, scalable technology, and hands-on transportation management to complex mobility programs.

Contact our team to explore how we can build a reliable solution for your organization and its customers.