REAL-TIME OPERATIONS
Live
Live trips monitoring team
ADA paratransit
ADA paratransit
Accessible transportation is essential for people who cannot use regular public transit because of a disability. Sentry brings years of experience, advanced technology, and reliable transportation management to support ADA paratransit programs.
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Support in numbers
24/7
customer support
metrics are closely
monitored to meet the
expectations of the
client's need
100%
availability of
additional language
lines for all other
languages
100%
availability of Spanish
and English live
agents
100%
of all incoming
member calls will be
acknowledged within
20 seconds (4 rings)
1 day
time within requested
callbacks are
completed of the
original request
ZERO
blockage
100%
Complete support of
CMS requirements for
call handling
Every trip follows these care providing steps
Customer Support
✓
Call supervisors
✓
Customer service reps
Quality Assurance
✓
Complaint specialists
✓
Real-time monitoring
Network Oversight
✓
Relationship managers
✓
Trip dispatchers
Highlights
PROACTIVE REROUTING
Ability to anticipate late arrivals and
find alternate vehicle
NETWORK PARTNERS
Close relationships fostered with
network service providers
NETWORK FLEXIBILITY
NSPs able to reroute trips anytime
DRIVER RELATIONS
2-way-street relationships with NSPs
and drivers
PERFORMANCE
1.5 Complaints per 1000 trips
SUPPORT
24/7 Multilingual call center
COMPLAINT RESOLUTION
94%
of complaints resolved
same-day
Medical transportation services near me
The Bronx
Manhattan
Queens
Brooklyn
Staten Island
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