We always ask for preferences and feedback to provide on-time performance and convenient solutions to every partner and to provide on-time performance, checkups & training to every driver.
We comprehend what big city citizens need
Sentry founders have an impressive experience in their business — Ruben Diaz Jr. is a former Borough Bronx President, and Fernando Mateo was a President of the NYC Federation of taxi drivers. Steven Rivera has over 20 years of experience in the healthcare industry, and Richard Kriss went all the way from a taxi driver to a transportation company owner.
We have transportation at our fingertips
We have built strong connections with the main NYC health-oriented institutions and transport providers.
The essence of Sentry
Transportation Providers Network
Our partners are the largest independent transportation companies in the New York City area.
Together, we effectively cover the services of NEMT trips.
Loved by thousands of customers
Anyone who is eligible and needs transportation. Sentry always looks for better options to provide thought-through solutions helping more and more clients get to their appointments.
Sentry partners with diverse transportation providers, so a ride might be by car, van, taxi, public bus, or subway. The choice depends on the state of health of each passenger and the traffic network of each area. The drivers of the cars and vans of the transportation companies are trained to work with people of any kind of medical condition. The clients can choose their preferred companies from the list.
Please keep calm, contact the call center, and explain the situation. They will help you. Call the medical provider after that.
Call your ride service as soon as possible, explain the situation, and book a new pickup time.
Fraud and abuse cause added costs for Sentry, reflecting the quality of the company’s service. You can help Sentry by reporting incidents such as:
- going to or from nonmedical places
- taking a longer route on purpose
- getting a ride in an ambulance when another transport is booked or is more than enough
Reports can surely be anonymous, but we appreciate it if you share your contact information so that we can investigate the case better. Your identity will be protected by the law.
Yes, Sentry is a transportation broker with long history and experience.
NEMT stands for Non-Emergency Medical Transportation. It includes a variety of vehicle types (ambulatory, wheelchair-accessible, stretcher-accessible, and life-supportive vehicles) and services to drive patients to and from non-emergent medical appointments door-to-door.
Sentry provides a full cycle of transportation management services, including:
- A 24/7 multilingual call center for ride scheduling and support
- Big transportation network for rides of any kind
- Real-time quality control of each ride
Sentry always improves the service and comes up with new ideas to provide better care for its members. Proactive planning, real-time monitoring, and providing flexible solutions are the keys to our mission.
It is a unique platform that includes the whole ecosystem of apps to let Sentry work most efficiently. The platform includes:
- Sentry Non-emergency Medical Transportation Web Portal
- Driver Mobile Application
- Passenger Mobile Application
- Ambulette Smart Manager
- Multilingual Call Center Systems
- Customer Relationship Management System
As Sentry always runs non-stoppable quality control, its platform tracks detailed analytics and API to get the most accurate metrics with lots of data points. It helps to calculate the number of rides and fleet efficiency, improve member experience and satisfaction level, better ride ratings, and reduce no-show rates.
Our clients and partners are health plans and their members and insurance companies, care providers, transportation providers, and drivers. Our technology and service are focused on working with them.
Sentry can work with individuals directly. These are the groups of people that can schedule a ride:
- a plan member
- a care provider
- a health plan provider
- a Sentry call center worker
Check if you are eligible to book a ride via Sentry by contacting your insurance provider or care provider.
Yes, Sentry has a strong partnership with NYC Metropolitan Authority to provide health plan members with all the possible options to get to their medical appointments.
Health plans usually have federal or state funding and big discounts at Sentry. Care providers receive a transportation grant or benefit from an associated health plan partner. Patients may be eligible for mileage reimbursement for rides.