For New Yorkers with disabilities who cannot use regular public buses or the subway, accessible transportation is essential for maintaining independence. Access-A-Ride (AAR) is the MTA's paratransit program that helps eligible customers travel throughout New York City.

Sentry Management Solutions is an experienced Access-A-Ride provider and transportation management partner. We coordinate more than 10,000 trips daily through our network of qualified transportation providers.

How Access-A-Ride Works in NYC

The Access-A-Ride paratransit service provides shared-ride transportation for eligible passengers who are unable to use regular public buses or subways independently.

The program operates 24 hours a day, seven days a week, across all five NYC boroughs, including Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. From busy Manhattan streets to residential neighborhoods in Rockaway, the service helps eligible New Yorkers travel throughout the city. Coverage also extends to designated areas of Nassau and Westchester counties near the city border.

Depending on their needs and eligibility, passengers may receive origin-to-destination transportation or feeder service connecting them to accessible transit.

For people searching for Access-A-Ride in New York City, it's important to know that eligibility, reservations, and program policies are managed by the MTA.

Sentry's Role as an NYC Access-A-Ride Broker

Sentry has supported the MTA's NYC Access-A-Ride program since 2021, when the company was awarded a major paratransit brokerage contract.

Sentry has completed 7 million trips for the Metropolitan Transportation Authority, demonstrating our experience in managing large-scale transportation operations across New York City.

As an Access-A-Ride broker service partner, Sentry works with transportation providers to coordinate rides, manage dispatch operations, and monitor trip performance.

Our proprietary technology connects scheduling, routing, and real-time GPS tracking, giving our team greater visibility into daily Access-A-Ride operations. This helps us identify delays, respond to unexpected changes, and maintain consistent service quality.

With a diverse provider network and experienced operations teams, Sentry supports the complex logistics behind Access-A-Ride transportation in one of the country's busiest cities.

Reliable Access-A-Ride Car Service Through a Provider Network

Our passengers have different mobility needs. Some can travel in standard vehicles, while others require wheelchair-accessible transportation or additional assistance.

Sentry coordinates with Access-A-Ride car service providers to help match trips with suitable vehicles and qualified drivers according to program requirements.

Our approach combines technology with ongoing operational oversight, including trip monitoring, provider coordination, and customer support.

Whether a passenger is traveling to a medical appointment, visiting family, or attending a community activity, dependable service helps make everyday life more accessible, whether the destination is a busy Manhattan avenue or a quiet residential neighborhood in Brooklyn.

How to Book an Access-A-Ride Trip

Passengers looking to book an Access-A-Ride trip or reserve transportation should use the MTA's official booking channels.

Eligible customers can manage reservations through the MTA's MY AAR platform. Passengers can also use the MTA's trip planner to explore accessible public transit options. For questions about eligibility, reservations, or service policies, they can contact Access-A-Ride customer service directly.

For official passenger information, visit MTA Access-A-Ride or MY AAR.

Partner With an Experienced Access-A-Ride Transportation Provider

Sentry brings years of Access-A-Ride experience, advanced technology, and a growing network of transportation providers to complex mobility programs.

Our expertise goes beyond coordinating individual rides. We help organizations manage transportation logistics, monitor performance, and maintain service standards across large networks.

If you are looking for an experienced transportation management partner, contact Sentry to learn more about our brokerage solutions and how we support accessible transportation programs.