Service & Support
Sentry’s Integrated omnichannel call center system allows tracking phone calls to provide better and faster service.
Customer-oriented and well-trained
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Drivers
The drivers are also impeccably prepared to deal with any kind of passenger: they have access to a training website with all the detailed information and presentations to learn and do exams after. -
Call-center
The Call Center staff is trained for passenger assistance with well-thought and pre-written day-to-day operation policies.
Support in numbers
Ready to help at any moment
Customer Support
Call supervisors Customer service reps
Quality Assurance
Complaint specialists Real-time monitoring
Network Oversight
Relationship managers Trip dispatchersHighlights
Live trips monitoring team
Close relationships fostered with network service providers
94% of complaints resolved same-day
2-way-street relationships with NSPs and drivers
Ability to anticipate late arrivals and find alternate vehicle
NSPs able to reroute trips anytime
1.5 Complaints per 1000 trips
24/7 multilingual call center