Service & Support

Sentry’s Integrated omnichannel call center system allows tracking phone calls to provide better and faster service.

Customer-oriented and well-trained

Drivers
The drivers are also impeccably prepared to deal with any kind of passenger: they have access to a training website with all the detailed information and presentations to learn and do exams after.
Call-center
The Call Center staff is trained for passenger assistance with well-thought and pre-written day-to-day operation policies.

Support in numbers

Ready to help at any moment

Customer Support

Call supervisors Customer service reps

Quality Assurance

Complaint specialists Real-time monitoring

Network Oversight

Relationship managers Trip dispatchers

Highlights

Live trips monitoring team complemented by real time GPS geofencing tracking Close relationships fostered with network service providers 94% of complaints resolved same-day 2-way-street relationships with NSPs and drivers Ability to anticipate late arrivals and find alternate vehicle NSPs able to reroute trips anytime 1.5 Complaints per 1000 trips 24/7 multilingual call center