Who is Sentry?
Sentry is a New York-focused non-emergency medical transportation management company since 2016.
Sentry in numbers
We work with diverse transportation contracts, providing the most accurate rides.
ambulance, ambulette and livery transportation services
proprietary dispatch technology
transparent real-time trip monitoring
efficient call center
centers for Medicare and Medicaid Services / Department of Health regulatory management oversight
contracting directly with health plans, healthcare facilities, and organizations
Sentry is MTA's first NYS-Certified Minority-owned Business Enterprise prime contractor for Access-A-Ride:
- New York City since 2019 Bronx headquarters & Brooklyn office
- New York State certified Minority Business Enterprise since 2020
Our Team
Join us
Customer Support Agent
The Customer Support Agent reaches out to clients and accepts clients who have concerns about their trips, follows up on the trip statuses, and ensures that the trip concerns are catered to accordingly.
Sentry Management Solutions is focused exclusively on the management of Non-Emergency Medical Transportation (NEMT) in the USA. Sentry’s fully integrated software platform seamlessly connects patients, healthcare providers, insurers, and transportation providers, offering complete transparency of the NEMT supply chain.
Job Overview
The Customer Support Agent reaches out to clients and accepts clients who have concerns about their trips, follows up on the trip statuses, and ensures that the trip concerns are catered to accordingly.
Reports To
The Customer Support Agent directly reports to their Customer Support Supervisor.
Salary and Other Benefits
Base Salary: USD$ starting.
Insurance: after 6 months.
Promotion to Customer Support Supervisor is possible after 1 year of experience.
Work Hours
The work hours can vary but are mostly around the US East Coast daytime due to the nature of the job. The working hours are 40 hours per week. Shifts on weekends are possible, but workdays are limited to 5 per week on a fixed schedule.
Work Location
Work from home (100%) for now, the opening of the Georgian office in Tbilisi is planned shortly.
Responsibilities and Duties
- Receive and make calls in Russian and English
- Check on “Trips” in the Sentry Web portal
- Check reports daily
- Provide updates to clients for their trips
- Update notes in the client CRM to ensure accurate trip documentation
- Add client’s feedback to Sentry WebPortal
- Understand SuiteCRM to better track client’s cases
Qualifications
- Must have own computer/laptop and stable internet connection as the job is 100% home-based
- Must have excellent communication skills – stellar command of English & Russian both verbal and written
- 1 to 2 years of experience as Customer Support Representative are preferred
- Must be highly organized and detail-oriented
- Strong ability to resolve problems quickly
- Strong ability to perform well under pressure
- Must be a self-motivated team player, able to set priorities, and manage deadlines
- Must have a “can do” and cheerful attitude
- Must be a college graduate
- Experience in maneuvering a CRM system
