NEMT Brokerage Services

NEMT Brokerage Services

Behind every reliable medical ride is a well-coordinated transportation network. Sentry connects healthcare organizations with qualified transportation providers, managing scheduling, trip monitoring, service quality, and costs to ensure patients and members get the care they need.

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Sentry transportation services

NEMT Brokerage

Reliable transportation helps patients reach medical appointments and receive ongoing care. Non-emergency medical transportation brokerage (NEMT) connects healthcare organizations, passengers, and transportation providers to coordinate trips that do not require emergency medical care.

How NEMT Brokerage Works

A NEMT broker manages trip requests, scheduling, vehicle assignments, dispatch, and service monitoring. Rather than operating a single fleet, the broker works with a network of transportation providers to match rides with passengers' needs.

Effective brokerage helps health organizations reduce coordination challenges and maintain visibility into trip performance.

Sentry's NEMT Brokerage Solutions

Since 2016, Sentry Management Solutions has supported complex transportation programs in New York. Our network includes more than 40,000 vehicles and more than 5,000 drug-screened drivers, supported by over 20 dispatch software integrations.

Sentry's technology combines scheduling, routing, GPS monitoring, and reporting. A 24/7 multilingual call center provides additional support to passengers and providers.

Partner With Sentry

Sentry brings the technology, provider network, and operational expertise to support leading healthcare organizations seeking dependable NEMT brokerage services.

Contact Sentry to discuss transportation management solutions for your organization.

Support in numbers

Support in numbers
24/7

customer support
metrics
are closely
monitored to meet the
expectations of the
client's need

100%

availability of
additional language
lines for all other
languages

100%

availability of Spanish
and English live
agents

100%

of all incoming
member calls will be
acknowledged within
20 seconds (4 rings)

1 day

time within requested
callbacks are
completed of the
original request

ZERO

blockage

100%

Complete support of
CMS requirements for
call handling

Every trip follows these care providing steps

Customer Support

✓ Call supervisors
✓ Customer service reps

Quality Assurance

✓ Complaint specialists
✓ Real-time monitoring

Network Oversight

✓ Relationship managers
✓ Trip dispatchers

Highlights

REAL-TIME OPERATIONS Live

Live trips monitoring team

PROACTIVE REROUTING

Ability to anticipate late arrivals and
find alternate vehicle

NETWORK PARTNERS

Close relationships fostered with
network service providers

NETWORK FLEXIBILITY

NSPs able to reroute trips anytime

DRIVER RELATIONS

2-way-street relationships with NSPs
and drivers

PERFORMANCE

1.5 Complaints per 1000 trips

SUPPORT

24/7 Multilingual call center

COMPLAINT RESOLUTION

94% of complaints resolved
same-day

Medical transportation services near me

The Bronx Manhattan Queens Brooklyn Staten Island

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