Non-Emergency Medical Transportation Services

Non-Emergency Medical Transportation Services

Sentry coordinates safe and reliable non-emergency medical transportation, helping healthcare organizations and health plans ensure their members receive the care they need.

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Sentry transportation services

Non emergency medical transportation services (NEMT) help patients access the healthcare they need when emergency care isn't required but dependable transport is. Whether traveling to routine checkups, certain specialist visits, dialysis treatments, outpatient procedures, or rehabilitation appointments, reliable medical transport services ensure that individuals arrive safely, comfortably, and on time.

At Sentry Management Solutions, we believe transportation is an essential part of the healthcare journey – not simply a ride between two locations. Since 2016, Sentry has managed transportation for hundreds of thousands of New Yorkers and now coordinates more than one million trips each year.

Our experience includes working with Medicare and Medicaid health plans in NY, hospitals, community organizations of all types, and public agencies throughout New York. We also manage the MTA's Access-A-Ride broker contract in New York (10,000+ daily trips), giving us extensive experience coordinating transportation for members with diverse mobility and medical needs. And we're always ready to explore new possibilities in this field and expand our services to other cities across New York, including Rochester.

Non Emergency Medical Transportation Services Near Me

Our medical transportation services are designed to support every stage of patient care. We coordinate transportation services for medical appointments, recurring dialysis visits, outpatient treatments, hospital discharges, rehabilitation programs, and long distance medical transportation services when patients need specialized care outside their local community. Whether someone requires medical transportation services in NYC, cross state medical transport taxi services, or transportation across New York State, every trip is matched to the individual's mobility requirements.

Sentry offers a wide range of medical patient transportation services, including:

  • Sedans for ambulatory passengers
  • Wheelchair-accessible vehicles
  • Ambulettes
  • Stretcher vans
  • Basic Life Support transportation

With more than 15,000 vehicles supporting comprehensive mobility solutions for the healthcare system, our team also coordinates transportation services for Medicaid patients, Medicare medical transportation services, and specialized transportation for patients with disabilities or complex medical conditions. Door-to-door assistance, recurring standing orders for dialysis, and customized transportation planning help ensure every member receives the level of support they need.

Why Choose Sentry for Non Emergency Medical Transportation Service

Reliable medical transportation service depends on much more than available vehicles. Behind every trip is Sentry's proprietary transportation management platform, which supports scheduling, routing, GPS tracking, automated notifications, and real-time trip monitoring. Our cloud-based platform seamlessly integrates with multiple stakeholder systems, enabling real-time trip monitoring, robust reporting, and responsive customer service.

This technology allows healthcare organizations, providers, and clients to monitor transportation activity while helping our team respond quickly to schedule changes and unexpected transportation needs. A multilingual customer support center and experienced operations staff work together to provide responsive service throughout the transportation process.

Quality and safety remain central to every medical transport service we coordinate. Sentry maintains relationships with more than 150 transportation providers throughout New York and follows rigorous credentialing standards, including driver background checks, drug testing, insurance verification, vehicle inspections, and ongoing performance monitoring. These quality assurance programs help deliver safe, responsible, and comfortable transportation for members, family caregivers, healthcare organizations, and community partners.

Medical Transportation Services Designed Around Patient Care

Healthcare transportation should do more than only move people. It should improve access to care. By combining advanced technology, experienced transportation professionals, and a statewide provider network, Sentry delivers medical services transport that supports better healthcare outcomes while simplifying transportation management for hospitals, health plans, physicians, and government agencies.

Medical Transport Service Near Me

Every successful healthcare journey begins with reliable transportation. From non emergency medical transportation services ambulatory passengers to non emergency medical transportation services dialysis, outpatient care, and patient medical transport services, we help ensure that every trip contributes to better continuity of care across New York.

Whether you're looking for a transportation management partner or exploring new ways to improve patient access to care, Sentry is ready to help. Contact our team to learn more about our medical transportation solutions and discover how we can support your organization.

Support in numbers

Support in numbers
24/7

customer support
metrics
are closely
monitored to meet the
expectations of the
client's need

100%

availability of
additional language
lines for all other
languages

100%

availability of Spanish
and English live
agents

100%

of all incoming
member calls will be
acknowledged within
20 seconds (4 rings)

1 day

time within requested
callbacks are
completed of the
original request

ZERO

blockage

100%

Complete support of
CMS requirements for
call handling

Every trip follows these care providing steps

Customer Support

✓ Call supervisors
✓ Customer service reps

Quality Assurance

✓ Complaint specialists
✓ Real-time monitoring

Network Oversight

✓ Relationship managers
✓ Trip dispatchers

Highlights

REAL-TIME OPERATIONS Live

Live trips monitoring team

PROACTIVE REROUTING

Ability to anticipate late arrivals and
find alternate vehicle

NETWORK PARTNERS

Close relationships fostered with
network service providers

NETWORK FLEXIBILITY

NSPs able to reroute trips anytime

DRIVER RELATIONS

2-way-street relationships with NSPs
and drivers

PERFORMANCE

1.5 Complaints per 1000 trips

SUPPORT

24/7 Multilingual call center

COMPLAINT RESOLUTION

94% of complaints resolved
same-day

Medical transportation services near me

The Bronx Manhattan Queens Brooklyn Staten Island

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