Become a Part of Sentry

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Why work at Sentry?

Make a Meaningful Impact

At Sentry, we're more than a company — we're a dedicated team committed to providing reliable, compassionate, and efficient non-emergency medical transportation services. 

By joining us, you’ll be contributing to a mission that helps people get the care they need, when they need it most. 

People First. Mission Always.

We believe our people are the heart of everything we do. Behind every safe, timely, and compassionate experience is a dedicated team member making it happen.

It’s their reliability, empathy, and drive that power our mission every single day — ensuring that those who rely on us get the care and support they need. 

Join a Team That Moves with Purpose

At Sentry, we’re guided by strong values that shape how we work, support one another, and serve our communities.

That’s why we look for more than just skills — we seek individuals who bring integrity, commitment, and a sense of purpose to everything they do. 

Benefits

Flexibility to work remotely or from the office — the best of both worlds.
Access tools and programs to develop your skills and advance your career.
Work with supportive people who value creativity, teamwork, and new ideas.
Choose when you work best to stay balanced, productive, and motivated.

What our team says

“What makes me most proud of our team is the commitment we share to continuous growth and excellence. Every day, I see people showing up not just to do their job, but to get better, help one another, and raise the bar for the entire organization. Our training process isn’t just about learning tasks — it’s about empowering individuals to build confidence, master new skills, and discover their potential.

I’m grateful to lead a department where development is a collective mindset. Watching agents transform—from their very first training session to confidently delivering high-quality work—reminds me why we do what we do. Our team’s dedication, resilience, and motivation inspire me, and I couldn’t be prouder of the culture we’ve created together.”

"At Sentry, we are proud to uphold a fair, transparent, and inclusive selection and recruitment process. Every decision we make is guided by our commitment to recognizing talent, supporting growth, and creating opportunities for our employees to thrive.

We strongly believe in promoting from within, nurturing our team members, and helping them develop their skills and careers. Our goal is not only to fill positions but to build a culture of growth and engagement, where every employee feels valued and empowered."

"At the heart of our company is a belief that remarkable things happen when people are empowered to think boldly, collaborate openly, and bring their authentic selves to work each day. As COO, I am continually inspired by the creativity and dedication of each member of our team.

Here, we nurture an environment where every idea is valued, no matter where it comes from. We encourage each other to challenge the status quo, explore new perspectives, and turn innovative thinking into lasting impact. Hard work is not just expected—it’s celebrated, and we recognize that our greatest successes are achieved together, not alone.

 

Hiring Process

1

Once you submit your application, it’s added to our database of talented candidates.

2

Our team carefully reviews your application to ensure your skills and experience align with the position.

3

You’ll receive an invitation to complete a short AI-powered interview, where you can showcase your personality and strengths.

4

You’ll be invited to an online interview with our HR team and Hiring Manager to discuss your experience and potential fit.

5

Congratulations! If selected, you’ll receive an official offer to join the Sentry team.

6

Once you accept the offer, we’ll guide you through our onboarding process to ensure a smooth and welcoming start to your journey with Sentry.

Our Hiring Process

We know the job search can be tough, which is why our hiring process is built to be easy and efficient.

Start with a quick application, and our team carefully reviews your profile to match your skills with the right role. 

Join Sentry. Move with purpose. Make a difference.

Join us

Job Openings

Call Center Supervisor

Call Center
2025-10-29

Lead and support a global team of customer service agents at Sentry, ensuring smooth operations.

Lead, inspire, and make an impact from anywhere!

Sentry Management Solutions is seeking an experienced and motivated Call Center Supervisor to join our global remote team. In this role, you will guide, mentor, and manage a team of customer service professionals to ensure top-quality service and operational excellence.

Responsibilities

  • Supervise and support call center agents to meet performance and quality goals

  • Monitor daily operations and ensure smooth workflow

  • Provide coaching, training, and feedback to improve team performance

  • Handle escalated customer inquiries and resolve complex issues

  • Generate reports and analyze metrics to drive continuous improvement

  • Collaborate with management to implement strategies and process improvements

Requirements

  • Proven experience in a call center or customer service leadership role

  • Strong leadership, coaching, and team management skills

  • Excellent communication and problem-solving abilities

  • Ability to work in a fast-paced, fully remote environment

  • Familiarity with call center software and CRM tools is a plus

What We Offer

  • 100% remote position — work from anywhere in the world

  • Supportive and collaborative team culture

  • Opportunities for career growth and professional development

  • Paid training and resources to succeed in your role

  • Recognition for leadership and team achievements

Customer Service Representative

Support
2025-09-11

Provide exceptional support and assist customers as a Customer Service Representative at Sentry.

Your next career opportunity starts here — with Sentry Management Solutions!

At Sentry, we believe great service begins with great people. We’re looking for friendly, dedicated, and motivated Customer Service Representatives to join our global remote team. If you enjoy helping others, solving problems, and making every interaction a positive one — we’d love to meet you!

What You’ll Do

  • Communicate with customers via phone, email, or chat to provide support and assistance

  • Listen carefully, identify needs, and offer thoughtful solutions

  • Maintain accurate and detailed records of customer interactions

  • Collaborate with teammates to ensure seamless service and happy customers

  • Represent Sentry with professionalism, empathy, and care in every interaction  

What We’re Looking For

  • Excellent written and verbal English communication skills

  • A positive attitude and genuine desire to help others

  • Strong attention to detail and problem-solving abilities

  • Reliable internet connection and a quiet place to work

  • Prior customer service experience is a plus, but we also welcome fast learners ready to grow!

What We Offer

  • 100% remote position 

  • Supportive and friendly team environment

  • Paid training and continuous development opportunities

  • Career growth within a fast-growing international company

  • A people-first culture that celebrates collaboration, respect, and success

 

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