At Sentry, we are committed to improving healthcare access and creating meaningful connections between providers, patients, and the communities we serve. Our team works closely with healthcare professionals to ensure patients receive exceptional support, guidance, and care throughout their healthcare journey. We pride ourselves on delivering compassionate service, building lasting relationships, and making a real impact in diverse communities across New York City.

We are currently seeking a motivated, personable, and community-oriented Account Executive to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys relationship-building, and is passionate about healthcare and patient advocacy.

As an Account Executive, you will play a key role in supporting healthcare providers, strengthening patient engagement, and expanding Sentry’s presence within local communities. The ideal candidate is proactive, organized, bilingual, and comfortable working directly with patients, providers, and community partners on a daily basis.

Key Responsibilities

• Build and maintain strong relationships with healthcare providers, office staff, patients, and community organizations
• Serve as the primary liaison between providers and Sentry’s internal teams
• Support patient outreach, communication, and engagement initiatives
• Conduct regular on-site visits to provider offices and community locations
• Assist providers with coordination, issue resolution, and ongoing support
• Identify opportunities to improve provider satisfaction and patient experience
• Educate providers and patients on available services and resources
• Maintain accurate account records, activity tracking, and reporting
• Collaborate with internal departments to ensure seamless service delivery
• Represent Sentry professionally within the communities we serve

Qualifications

• Experience in the medical or healthcare field required
• Bilingual required; Bengali-speaking candidates strongly preferred
• Must reside in Queens or Brooklyn
• Valid driver’s license and reliable transportation required
• Excellent interpersonal and communication skills
• Strong organizational and time-management abilities
• Ability to work independently while managing multiple priorities
• Comfortable traveling locally between provider and community locations

Preferred Qualifications

• Experience working directly with healthcare providers and patients
• Knowledge of multicultural communities within New York City
• Background in healthcare coordination, outreach, account management, or patient services
• Strong problem-solving and relationship-building skills

Why Join Sentry?

• Opportunity to make a meaningful impact in local communities
• Collaborative and supportive team environment
• Career growth and development opportunities
• Dynamic role with direct community engagement
• Purpose-driven work focused on improving patient care and provider support

At Sentry, we value individuals who are compassionate, driven, and dedicated to serving others. If you are passionate about healthcare and enjoy building strong community relationships, we encourage you to apply.

Your next career opportunity starts here — with Sentry Management Solutions!

At Sentry, we believe great service begins with great people. We’re looking for friendly, dedicated, and motivated Customer Service Representatives to join our global remote team. If you enjoy helping others, solving problems, and making every interaction a positive one — we’d love to meet you!

What You’ll Do

• Communicate with customers via phone, email, or chat to provide support and assistance

• Listen carefully, identify needs, and offer thoughtful solutions

• Maintain accurate and detailed records of customer interactions

• Collaborate with teammates to ensure seamless service and happy customers

• Represent Sentry with professionalism, empathy, and care in every interaction  

What We’re Looking For

• Excellent written and verbal English communication skills

• A positive attitude and genuine desire to help others

• Strong attention to detail and problem-solving abilities

• Reliable internet connection and a quiet place to work

• Prior customer service experience is a plus, but we also welcome fast learners ready to grow!

What We Offer

• 100% remote position 

• Supportive and friendly team environment

• Paid training and continuous development opportunities

• Career growth within a fast-growing international company

• A people-first culture that celebrates collaboration, respect, and success

Lead, inspire, and make an impact from anywhere!

Sentry Management Solutions is seeking an experienced and motivated Call Center Supervisor to join our global remote team. In this role, you will guide, mentor, and manage a team of customer service professionals to ensure top-quality service and operational excellence.

Responsibilities

• Supervise and support call center agents to meet performance and quality goals

• Monitor daily operations and ensure smooth workflow

• Provide coaching, training, and feedback to improve team performance

• Handle escalated customer inquiries and resolve complex issues

• Generate reports and analyze metrics to drive continuous improvement

• Collaborate with management to implement strategies and process improvements

Requirements

• Proven experience in a call center or customer service leadership role

• Strong leadership, coaching, and team management skills

• Excellent communication and problem-solving abilities

• Ability to work in a fast-paced, fully remote environment

• Familiarity with call center software and CRM tools is a plus

What We Offer

• 100% remote position — work from anywhere in the world

• Supportive and collaborative team culture

• Opportunities for career growth and professional development

• Paid training and resources to succeed in your role

• Recognition for leadership and team achievements