How it works
Sentry carefully thinks through all the steps of each ride, delivering care and comfort to passengers and convenient solutions to transportation providers. Our service starts from the very booking and finishes with receiving feedback as we opt for never-ending improvements.
About SMS
care providing steps
Trip reservation is entered into Sentry’s transportation platform via phone call, website, app, or automated process.
Sentry’s dedicated support team reviews & confirms specific trip details, ensuring the reservation information is accurate, meets the passenger's needs, & is cost-effective.
Routers & dispatchers, utilizing experience & analytics, determine what transportation provider across Sentry’s network is optimal.
The designated transportation provider assigns a credentialed vehicle/driver to the trip’s pickup location.
All information about the trip from the transportation provider is instantly sent to Sentry’s system.
When the vehicle arrives, the passenger is notified, picked up, & brought to their destination.
The trip is monitored by the Sentry team from beginning to end in real-time to ensure on-time, successful transportation service delivery.
Sentry’s customer service contacts the passenger, driver, & facility to coordinate effective pick-ups, and drop-offs, & gather feedback.
Sentry’s Approach:
5 Themes
Managing Operations
