Medical Transportation Brokerage Services

Medical Transportation Brokerage Services

Sentry brings experience, technology, and a trusted provider network together to manage safe, efficient medical transportation programs tailored to the needs of healthcare organizations, from hospitals to health plans.

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Sentry transportation services

Reliable transportation is essential for people who need to reach medical appointments, treatments, and other healthcare services. Medical transportation brokerage connects patients, healthcare organizations, and transportation providers to coordinate non-emergency trips.

How Medical Transportation Brokerage Works

A medical transportation broker coordinates rides through a network of qualified providers. This includes trip scheduling, vehicle assignment, dispatch, GPS monitoring, and provider performance management. An organized provider directory helps match passengers with suitable transportation options.

Unlike emergency ambulance services, non-emergency medical transportation (NEMT) supports planned healthcare visits and ongoing health needs.

Sentry's Transportation Brokerage Solutions

Since 2016, Sentry has developed extensive experience in transportation management, supported by advanced technology and a growing provider network.

Our network includes more than 40,000 vehicles, over 5,000 drug-screened drivers, and more than 20 dispatch software integrations.

Our proprietary platform combines scheduling, routing, and real-time monitoring, while our 24/7 multilingual call center supports passengers and providers.

These capabilities help healthcare organizations manage transportation efficiently and maintain consistent service quality.

Partner With Sentry

As a reliable medical transportation management partner, Sentry brings the technology, operational experience, and provider network needed to support leading healthcare organizations and complex transportation programs.

Contact Sentry to discuss brokerage solutions tailored to your needs.

Support in numbers

Support in numbers
24/7

customer support
metrics
are closely
monitored to meet the
expectations of the
client's need

100%

availability of
additional language
lines for all other
languages

100%

availability of Spanish
and English live
agents

100%

of all incoming
member calls will be
acknowledged within
20 seconds (4 rings)

1 day

time within requested
callbacks are
completed of the
original request

ZERO

blockage

100%

Complete support of
CMS requirements for
call handling

Every trip follows these care providing steps

Customer Support

✓ Call supervisors
✓ Customer service reps

Quality Assurance

✓ Complaint specialists
✓ Real-time monitoring

Network Oversight

✓ Relationship managers
✓ Trip dispatchers

Highlights

REAL-TIME OPERATIONS Live

Live trips monitoring team

PROACTIVE REROUTING

Ability to anticipate late arrivals and
find alternate vehicle

NETWORK PARTNERS

Close relationships fostered with
network service providers

NETWORK FLEXIBILITY

NSPs able to reroute trips anytime

DRIVER RELATIONS

2-way-street relationships with NSPs
and drivers

PERFORMANCE

1.5 Complaints per 1000 trips

SUPPORT

24/7 Multilingual call center

COMPLAINT RESOLUTION

94% of complaints resolved
same-day

Medical transportation services near me

The Bronx Manhattan Queens Brooklyn Staten Island

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