One-stop shop for transportation logistics management
A preferred provider for
transferring care
Department of Health, Medicare
Metropolitan Transportation Authority
Department for the Aging
Why Sentry?
Proven Expertise
Serving over 120,000 passengers across 1,400+ institutions, insurance companies, and clinics, Sentry understands the complexities of New York City's transportation needs.
Tailored for Complex Needs
Our routing operations are specifically designed to cater to the diverse needs of the New York City metropolitan area. With dedicated teams for each borough – Manhattan, Brooklyn, Bronx, Queens, and Staten Island – we ensure smooth, efficient, and timely transportation. Sentry has proudly broadened its service area, now reaching beyond the vibrant streets of New York City. Our coverage includes Fairfield, Rockland, Westchester, Bergen, Essex, Hudson, Middlesex, Union, Nassau, and Suffolk counties. This expansion allows us to provide our services to even more customers throughout the area.
Leading with Advanced Technology
We leverage real-time GPS tracking, dynamic routing software, and mobile apps to provide instant updates on vehicle locations and passenger pick-up/drop-off points. Our integrated systems streamline communication and operations for a seamless experience. Our fleet includes livery vehicles, ambulettes, ambulances, buses equipped with lifts, wheelchair accommodations, and other mobility and occupant securement equipment to ensure safe and comfortable travel for individuals with disabilities.
The essence of Sentry
Transportation Providers Network
Our partners are the largest independent transportation companies in the New York City area.
Together, we effectively cover the services of NEMT trips.
Loved by thousands of customers
Message Us
FAQ
Anyone who is eligible and needs transportation. Sentry always looks for better options to provide thought-through solutions helping more and more clients get to their appointments.
We provide tailored solutions for all passengers, including children, students, people with disabilities, and aging individuals. Our service ensures safe, clean, and timely transportation, accommodating varying session times, multiple bus routes, and diverse mobility needs.
Sentry partners with diverse transportation providers, so a ride might be by car, van, taxi, public bus, or subway. The choice depends on the state of health of each passenger and the traffic network of each area. The drivers of the cars and vans of the transportation companies are trained to work with people of any kind of medical condition. The clients can choose their preferred companies from the list.
Please keep calm, contact the call center, and explain the situation. They will help you. Call the medical provider after that.
Call your ride service as soon as possible, explain the situation, and book a new pickup time.
Fraud and abuse cause added costs for Sentry, reflecting the quality of the company’s service. You can help Sentry by reporting incidents such as:
- going to or from nonmedical places
- taking a longer route on purpose
- getting a ride in an ambulance when another transport is booked or is more than enough
Reports can surely be anonymous, but we appreciate it if you share your contact information so that we can investigate the case better. Your identity will be protected by the law.
Yes, Sentry is a transportation broker with long history and experience.
NEMT stands for Non-Emergency Medical Transportation. It includes a variety of vehicle types (ambulatory, wheelchair-accessible, stretcher-accessible, and life-supportive vehicles) and services to drive patients to and from non-emergent medical appointments door-to-door.
Sentry provides a full cycle of transportation management services, including:
- A 24/7 multilingual call center for ride scheduling and support
- Big transportation network for rides of any kind
- Real-time quality control of each ride
Serving over 120,000 passengers across 1,400+ institutions, insurance companies, and clinics, Sentry understands the complexities of New York City's transportation needs. We provide tailored solutions for all passengers, including children, students, people with disabilities, and aging individuals. Our service ensures safe, clean, and timely transportation, accommodating varying session times, multiple bus routes, and diverse mobility needs.
Sentry always improves the service and comes up with new ideas to provide better care for its members. Proactive planning, real-time monitoring, and providing flexible solutions are the keys to our mission.
Sentry is dedicated to providing accessible transportation for all passengers. Our fleet includes livery vehicles, ambulettes, ambulances, and buses equipped with lifts, wheelchair accommodations, and other mobility and occupant securement equipment. This ensures safe, comfortable, and dignified travel for individuals with disabilities.
Sentry’s founders bring decades of expertise in the transportation and public service sectors. Ruben Diaz Jr., former Bronx Borough President, Fernando Mateo, former President of the NYC Federation of Taxi Drivers, Steven Rivera with over 20 years in healthcare, and Richard Kriss, who rose from taxi driver to transportation company owner, all contribute valuable leadership and vision to our operations.
Sentry leverages cutting-edge technology to provide real-time GPS tracking, dynamic routing software, and mobile applications. These tools allow us to give instant updates on vehicle locations and passenger pick-up/drop-off points, ensuring communication between all stakeholders and a seamless transportation experience.
Our unique platform includes the whole ecosystem of apps to let Sentry work most efficiently. The platform includes:
- Sentry Non-emergency Medical Transportation Web Portal
- Driver Mobile Application
- Passenger Mobile Application
- Ambulette Smart Manager
- Multilingual Call Center Systems
- Customer Relationship Management System
Our routing operations are specifically designed to cater to the diverse needs of the New York City metropolitan area. With dedicated teams for each borough – Manhattan, Brooklyn, Bronx, Queens, and Staten Island – we ensure smooth, efficient, and timely transportation. Sentry has proudly broadened its service area, now reaching beyond the vibrant streets of New York City.
Our coverage includes Fairfield, Rockland, Westchester, Bergen, Essex, Hudson, Middlesex, Union, Nassau, and Suffolk counties. This expansion allows us to provide our services to even more customers throughout the area.
We maintain strong relationships with institutions and transportation providers, ensuring seamless and flexible transportation for all passengers.
Our clients and partners are health plans and their members, insurance companies, care providers, medical facilities and hospitals, сity agencies and schools, transportation companies and drivers.
Sentry can work with individuals directly. These are the groups of people that can schedule a ride:
- a plan member
- a care provider
- a health plan provider
- a Sentry call center worker
Check if you are eligible to book a ride via Sentry by contacting your insurance provider or care provider.
Yes, Sentry has a strong partnership with NYC Metropolitan Authority to provide health plan members with all the possible options to get to their medical appointments.
Health plans usually have federal or state funding and big discounts at Sentry. Care providers receive a transportation grant or benefit from an associated health plan partner. Patients may be eligible for mileage reimbursement for rides.